Customer service excellent
Service failure : the real reasons employees struggle with customer service and what you can do about it
Accounting ethics education : making ethics real
Leading the learning revolutions : the experts guide to capitalizing on the exploding lifelong educations market
Designing and improving cources and curr icula in higher education The Jossey-Bass Higher Education Series
Islamic quality education management : pentingnya mengelola pendidikan bermutu untuk melahirkan manusia unggul Islam, serta mencerdaskan umat dengan pendidikan bermutu dan islami
Service learning : linking library education and practice
Pembinaan personil melalui bimbingan dan penyuluhan
Auditing and assurance services
Outstanding library service to children : putting the core competencies to work
Public libraries and Internet service roles : measuring and maximizing Internet services
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
Manajemen kepegawaian = personnel management
Personnel administration : principles and cases
Peningkatan pengetahuan/wawasan pegawai yang optimal pada sub bagian pembakuan prestasi kerja bagian pembakuan sarana dan prestasi kerja biro organisasi dan tatalaksana.
Human relations : strategies for success
Auditing your human resources department : a step by step guide to assessing the key areas of your program
Dasar-dasar evaluasi pendidikan
Audit education : evolution and achievements in a developing field of study